Refund policy

Returns

At Al-Qima we believe customers should have the right to return, we want you to feel comfortable.
It’s important to us that you’re satisfied with your order. If for any reason you are not satisfied, you may return the item(s) back to us within SEVEN days of items being received if conditions are met. Message us to inform us you would like to make a return. 

If you want to make a return or an exchange please ensure that once you have tried on the item you put it straight back into its original package. Do NOT leave the product out of its bag and package it later, this is to avoid smells which we cannot unfortunately refund or exchange if this happens. 
Items must be returned within 7 days of being received.

For exchanges, send the item back to us and once it's been reviewed we will ship out the desired item in shā Allāh.

Please send items back in the condition you receive it. Barak Allāhu fīkum

Please note we do not accept returns for Niqabs and Gloves due to hygiene reasons.

ITEMS MUST BE:

- Unused condition with original packaging 

- Should not smell of perfume/deodorant 

- Should not have makeup stains or any other stains
- Original package should NOT be damaged 

If conditions of returns are not met we will be unable to refund you and packages will be sent back to you and this will be through buyers cost. 

Please note it will be at buyers cost to return an item however, buyers will receive a full refund of the item. We are not responsible for lost items so please send it tracked & keep hold of the tracking number. 

 

Once the item has been inspected and item is received back in the conditions mentioned above we will refund via the original payment method within two working days. Please allow 3-5 working days for this to reach back in your original payment method.